They are experts in diffusing potential security threats and can identify troublemakers before an act of aggression occurs. They acknowledge event guests on their arrival with an air of confidence about them instead of appearing arrogant and offer advice and directions to guests on arrival.
Event organisers and venue owners have reputations to uphold and the staff responsible for providing door security for the event will play a large part in maintaining that. Having unfriendly or aggressive door supervisors is the fastest way to gain a bad reputation for any business. Your door supervisors need to have people skills and self-discipline even when approached by abusive guests or drunk guests that are incapable of understanding reasonable requests.
The main skills and attributes needed include:
- Fast decision-making
- Assertiveness and confidence
Knowledge Is most definitely power when it comes to event security and door supervision.
Event security staff should have a firm understanding of:
- Specific event and venue rules
- Australian state licensing rules
- Health and safety regulations
- The evacuation procedures for the venue in case of emergency
- First aid procedures